The billing portal offers a more streamlined and user-friendly experience in managing your account and subscription services. With this system, you will gain enhanced control and convenience over your billing and payment processes.
Key Features of the Billing System
Effortless Billing Management: Our new system allows you to access and update your billing information with ease. This includes managing payment details and reviewing past invoices, all from a single, convenient location.
Flexible Payment Options: You will now have the ability to update or change your payment methods seamlessly, ensuring that your service remains uninterrupted and tailored to your preferences.
How to Access the Billing Portal
Log in to the NoLimit Creatives platform as you normally would.
Click on your profile picture and select the “Billing” option from the dropdown menu.
You will be redirected to the Billing Portal login page where you will need to confirm your email address.
A secure link will be sent to your email to access the Billing Portal.
Once logged in, you will have complete control over your billing information, payment methods, and past invoices.
How Am I Billed?
All NLC plans are subscription-based. You will be billed:
Monthly – on the same day each month (based on your signup date)
Yearly – on the anniversary of your signup date (if you chose an annual plan)
Your billing continues to renew automatically unless your plan is canceled.
Check out our Pricing page for full plan breakdowns.
When Do Upgrades or Downgrades Take Effect?
Upgrades: Applied immediately, and you’ll be charged a prorated amount for the rest of your current billing cycle.
Downgrades: Scheduled to apply on your next billing date. You’ll continue on your current plan until then.
Need help figuring out the best time to switch? Let us know and we’ll guide you through it.
Can I Get an Extension?
At the moment, we do not offer plan extensions or pauses.
However, if you're going through something urgent, reach out! We’re always happy to help find a solution.
What Happens if My Payment Fails?
No worries, it happens! If a payment doesn’t go through:
You’ll receive an email notification
Our system will attempt to charge and process your payment again 2 more times
If payment remains unsuccessful, your account will automatically be canceled
Here’s how to fix it fast: Fixing Failed Payments
Why Was I Charged Even Though I Didn’t Submit Any Requests?
NLC works just like other subscription services (think Netflix or Canva). Even if you don’t submit a request, your subscription plan ensures:
Ongoing access to design requests and project slots
Access to your design file archive and revision credits
Allocated dedicated teams assigned to your account
If you’re not using your plan fully, we’re happy to help you optimize it! Book a Design Consultation call with one of our Design Directors.
Still unsure or didn’t find what you were looking for?
Our dedicated Customer Success Team is here to assist you. We are committed to ensuring that your experience with our billing system is as smooth and efficient as possible.
In addition, we encourage you to visit our website to explore our updated plans. We are confident that you will find the perfect fit for your design needs.
Need Help?
If you have any questions remember that support is just a click away. Use the chat feature to connect with a Customer Success Representative who can provide real-time assistance.