How and Where Can I Update My Billing Information?
The Billing Portal provides a simple and user-friendly way to manage your account and subscription details.
To access it:
Click on your profile picture in the top right corner of your dashboard.
Select Billing from the dropdown menu.
You’ll be redirected to the Billing Portal, where you’ll need to confirm your email address to log in securely.
How Am I Billed?
All NLC plans are subscription-based. You will be billed:
Monthly – on the same day each month (based on your signup date)
Yearly – on the anniversary of your signup date (if you chose an annual plan)
Your billing continues to renew automatically unless your plan is canceled.
Check out our Pricing page for full plan breakdowns.
What is my Annual Subscription Policy?
Annual Subscription Policy:
Annual subscriptions must be paid in full upfront to avail the discounted rate.
Once activated, the subscription cannot be downgraded, canceled or switched to a monthly plan until the end of the billing cycle.
If a customer insists on canceling before the cycle ends, a refund of up to one month may be granted at our discretion.
Customers wishing to upgrade must keep the current annual term until the end of its cycle.
When Do Upgrades or Downgrades Take Effect?
Upgrades: Applied immediately, and you’ll be charged a prorated amount for the rest of your current billing cycle.
Downgrades: Scheduled to apply on your next billing date. You’ll continue on your current plan until then.
Need help figuring out the best time to switch? Let us know and we’ll guide you through it.
What If I Change My Mind About Downgrading or Upgrading?
No problem! If you request a downgrade but want to cancel or adjust it before your next billing date, just let us know. We’re happy to help.
If you’ve already upgraded, please note that prorated upgrade charges are non-refundable.
Can I Get an Extension?
At the moment, we do not offer plan extensions or pauses.
However, if you're going through something urgent, reach out! We’re always happy to help find a solution.
What Happens if My Payment Fails?
No worries, it happens! If a payment doesn’t go through:
You’ll receive an email notification
Our system will attempt to charge and process your payment again 2 more times
If payment remains unsuccessful, your account will automatically be canceled
Here’s how to fix it fast: Fixing Failed Payments
Why Was I Charged Even Though I Didn’t Submit Any Requests?
NLC works just like other subscription services (think Netflix or Canva). Even if you don’t submit a request, your subscription plan ensures:
Ongoing access to design requests and project slots
Access to your design file archive and revision credits
Allocated dedicated teams assigned to your account
Haven’t Used It in a While?
We get it, priorities shift. If you’re not actively submitting, here’s what you can do:
Make the most of your plan:
Be sure to use your open slots before your next billing date, our team is ready whenever you are!
If you’re not using your plan to its fullest potential, we’re here to help you get the most out of it. You can book a Design Consultation with one of our Design Directors to explore how to better optimize your plan and creative workflow.
Switch to a lighter plan:
Downgrade to fewer slots or smaller plan if your needs have changed.
Move to a Maintenance Plan:
Keep access to your files + 1 monthly design credit that can be used for simple graphic or video tasks (great for occasional use).
Cancel and return anytime:
You’re welcome to come back whenever you’re ready. Just make sure to:
Download your files before your plan ends (you’ll lose access after cancellation)
Submit an official cancellation request. We aren’t able to stop billing unless a cancellation form is received.
If you’re not using your plan fully, we’re happy to help you optimize it! Book a Design Consultation call with one of our Design Directors.
Can I Get an Invoice or Receipt for My Payment?
Yes! You can view and download all your invoices and receipts directly from your Billing Portal anytime. It’s a quick and convenient way to keep track of your payments and account history.
If you ever need help accessing or understanding your invoices, our Customer Success team is always happy to assist you.
Can I Pause My NoLimit Creatives Subscription?
Whether you’re looking to pause, downgrade, cancel, or switch plans, you have complete control over your subscription directly from your Manage My Account page.
Before making any changes, consider ways to get even more value from your plan. If you’re not sure what to create next, you can book a Design Consultation with one of our Design Directors. Together, we’ll explore fresh ideas and identify creative opportunities that align with your goals.
If you’ve already decided to make a change, we completely understand. Design needs can change and flow, and sometimes you may just need to hit “pause.” While we don’t currently offer a traditional pause option, we do provide flexible alternatives you can explore
Still unsure or didn’t find what you were looking for?
Our dedicated Customer Success Team is here to assist you. We are committed to ensuring that your experience with our billing system is as smooth and efficient as possible.
💡 Pro Tip: Visit our website to explore our updated plans or discover our Concierge Service. You might find an option that’s an even better fit for your current design needs!
Need Help?
If you have any questions remember that support is just a click away. Use the chat feature to connect with a Customer Success Representative who can provide real-time assistance.