The Feedback Tool is the most effective way to review and request revisions on your graphic, video, or PDF designs. It allows you to comment directly on specific parts of the design, improving clarity, reducing revision rounds, and speeding up turnaround times.
Why Use the Feedback Tool?
Precise and targeted feedback: Markup directly on the part of the design that needs revision, and add comments and directions.
Fewer revision rounds: Clearer instructions mean fewer misunderstandings.
Faster turnaround: Feedback is organized and easier for the design team to process.
Transparent progress tracking: Designers can mark each comment as “Resolved” once completed, so you always know what has been addressed.
Supported File Types
You can use the Feedback Tool on the following file types:
Images (JPG, PNG, etc.)
GIFs
Video files (MP4, MOV, etc.)
PDF documents
How to Access the Feedback Tool?
Open the design file directly from the chat.
Click the “Feedback” button located at the top right corner of the file preview.
Begin adding comments directly to the design.
Adding Comments by File Type
Images
Click anywhere on the image where a change is needed.
A comment box will appear so you can type your revision request. you can also upload files with your comment.
Selecting a specific area helps the team understand exactly what to adjust.
GIFs and Videos
Play the video and pause at the frame you want to comment on.
Click on the video to leave a comment tied to that exact timestamp.
This helps the design team know what scene or motion needs editing.
PDF Files
Scroll through each page of the document.
Click on specific areas to leave your comments.
Once comments are added, you can quickly navigate between the comments and the pages by clicking the comment previews on the side panel.
What Happens After You Submit Feedback
Each comment you leave acts as an individual revision request.
The Design Lead will help process and review your comments, and schedule the revision with the designer based on the complexity of the revisions needed.
The Designer will then go through each item and mark it as “Resolved” once the change has been made.
Once a comment has been marked as Resolved, the design file will be locked for further annotations. To add more comments for revision, you can simply send a message on the Chat and tag the Designer and Design Lead to keep them informed of your request.
When the revised designs are ready, a new batch of revised designs will be uploaded and submitted by the designer for your review and approval.
Benefits of Using the Feedback Tool
Improved clarity: Pinpointing your feedback on the exact area of the design eliminates guesswork.
Streamlined revisions: Helps the design team stay organized and focused.
Progress visibility: You can see which comments have been addressed in real time.
Fewer follow-ups: With clear directions, designs are completed faster and with fewer revision cycles.
Using the Feedback Tool not only makes it easier for you to communicate your vision, but also helps our design team deliver better results, faster.
Need Help?
If you have any questions remember that support is just a click away. Use the chat feature to connect with a Customer Success Representative who can provide real-time assistance.