When a request is marked complete you'll be asked to rate your experience. It takes about 30 seconds, and it's the single most useful thing you can do to make sure every future design gets better for you.
Your feedback helps us continuously improve your experience and the quality of work you receive. Each rating gives our team valuable insight into what is working, where we can improve, and how we can better match you with the right designers. Your feedback also helps us recognize great work and identify issues early, so we can take action faster. A quick rating after each request helps us make every future request better.
How to rate a request
Click the completed button at the top right side to get started.
Answer the three questions by selecting a rating from 1 to 5 stars on each.
After selecting your stars, we encourage you to select a few reasons that align with your experience. You will notice negative options are red and positive ones are green.
If there’s anything else you’d like us to know, add a comment in the text box. Even a sentence or two can give us valuable context about what you liked, what could be improved, or what you had in mind. Your feedback helps us better understand your vision and deliver work that feels right for you.
Hit Send my feedback to submit.
Once you submit, the request is complete and your feedback goes directly to your design team.
Tip: If you want to review the delivered files before rating, go ahead, close the prompt and come back to it. The request stays open and the prompt will be waiting for you when you return.
What the three questions mean
Each question looks at a different part of your experience, on purpose. A design can be great while the communication is slow, or the team can be fantastic while something in the platform causes friction. Rating these separately helps us pinpoint exactly where we can improve and gives us a clearer understanding of what matters most to you.
1. The final design: Did the output match what you had in mind?
This question is about the deliverable itself: the design you received, and whether it hit the mark.
Ask yourself: Does it do what I asked for? Is the quality what I expected? Would I use this as-is?
2. Your design team: Were they responsive, collaborative, and easy to work with?
This question is about the people: how your design team communicated with you throughout the request.
Ask yourself: Did they reply in good time? Did they ask smart questions rather than guessing? Did they take your feedback and act on it?
3. Using the platform: Was it easy to brief, review, and communicate throughout?
This question is about the product: the NLC platform itself, not the people.
Ask yourself: Was it straightforward to submit your brief? Could you find your files easily? Was it simple to leave feedback and track where things stood?
Our product team reads these scores directly. If something in the platform slowed you down or caused frustration, this is the most direct route to getting it fixed.
Closing the window with the "X"
The X in the corner of the rating prompt closes the window. It does not complete the request, and it does not submit a rating.
If you close the prompt without submitting:
The request stays open in your list as awaiting your feedback.
Your design team receives no rating or feedback for that piece of work.
The X is a "come back to this later" not a way to finish. The only way to complete a request is to rate the 3 questions and hit Send my feedback.
Why your ratings matter
We know feedback prompts are easy to skip. Here's what yours actually does when you take the 30 seconds to complete it.
It goes to a real person. Ratings go to the designer and team who worked on your request. They see the scores and read the comments.
It shapes who works on your next request. Over time, your ratings help us match you with the designers who consistently deliver the style and standard you're looking for. The more you rate, the better that match gets.
It catches problems before they become patterns. A run of low scores on any of the three questions triggers a review on our end, often before you'd think to raise it yourself. Rating consistently means we notice and act faster.
It recognizes great work. Your ratings feed directly into how we recognize and reward our designers. A 5-star rating with a specific comment is one of the most meaningful things a designer can receive.
It makes the platform better for you. Platform scores go straight to the team building and improving the dashboard. If something slowed you down, your rating is what gets it on the list to fix.
Every unrated request is a gap, for us, for your design team, and for the quality of work you get back. Rating takes less than a minute. The effect compounds with every request you send.
Need Help?
If you have any questions remember that support is just a click away. Use the chat feature to connect with a Customer Success Representative who can provide real-time assistance.