Every design request carries a status tag that tells you exactly where it stands. Status tags fall into two groups: active tags, which occupy one of your active design slots, and inactive tags, which do not.
Your design team updates status tags as work progresses, and several of your own actions update them too. Knowing which action does what is the key to keeping your queue moving.
*This is the reference article: every tag, every rule, and every action that changes one. For an overview of how active slots and the queue work together, see Managing Design Requests.
Active status tags
Active requests are being scheduled, worked on, or waiting on your approval. Each one occupies an active design slot.
Scheduling: A design slot has opened up and the request is being set up so work can begin. This is the transition point between your queue and active work. Queued requests move here automatically as soon as a design slot frees up.
Designing: The request has been scheduled and will be delivered on the due date.
Ready for Review: Designs have been delivered and the request is waiting on your approval.
Revising: Edits and revisions you requested are being worked on.
Resizing: We are working on the remaining sizes requested in the brief.
Redesigning: The design is being taken in a new direction because the first round may have missed the mark.
Response Needed: Details are needed in order to continue working on the designs.
Inactive status tags
Inactive requests are being prepared, waiting in your queue, paused, or finished. They do not occupy an active design slot.
Scoping: The request is being reviewed and scoped before work begins. Newly created requests, duplicated requests, and resumed requests all start here.
Queued: The request has been scoped and is waiting for an active design slot to open.
Paused: You have paused the request to free an active slot for something else. It can be resumed at any time. Learn more about pausing and resuming requests.
Details Needed: A recently submitted request needs additional information before it can be worked on.
Completed: The request has been approved and marked complete and opens up a design slot.
Archived: The request has been stored for record keeping, with no further action expected. Archiving removes the due date and releases the active slot.
Actions that change a status tag
You can update Status tags automatically through specific actions:
Your action | What happens |
Complete | Marks the request Completed, removes the due date, and releases an active design slot. |
Reopen | Returns the request to Queued, or straight to Scheduling if an active design slot is free. |
Pause | Marks the request Paused and releases an active slot for something else. |
Resume | Returns the request to Scoping |
Archive | Marks the request Archived, removes the due date, and releases an active slot. |
Every status change is recorded in the chat’s activity log, including who made the change and what it moved from and to.
Idle requests complete automatically
If a request sits in Ready for Review or Response Needed for 21 days, it's marked Completed on the 22nd day and its active slot is released. A message in the chat’s activity log lets you know when this happens.
21 days is the default. If a different window works better for you, let us know and we'll adjust it for your account.
FAQs
How are requests grouped on the requests and drafts page?
The Queued tab holds everything not yet being worked on, both Scoping and Queued requests, in one list you can reorder. The Active tab holds everything the design team is currently working on and occupies design slots. The Completed tab holds finished and archived requests. Learn more about how requests are organized in the platform.
I have a free slot, so why has my queued request not started?
If a request in Scoping status is at the top of your request queue list, we will hold the design slot for that request once it is scoped and deemed ready to be worked on. If you'd like a different request to be prioritized, you can drag and drop the order of the queued request to occupy the available design slot.
Can I set a status tag myself?
Not directly. Status tags are managed by your design team, but the actions in the table above, completing, reopening, pausing, resuming, archiving, and unarchiving update them on your behalf.
What happens to my due date?
The due date is removed when a request moves to Ready for Review, Pause, Completed, or Archived. A new due date is set once work is scheduled again.
What happens if I add a comment to a completed request?
We highly recommend using the Feedback tool to leave a comment for revision on the designs to automatically reopen the request and place it in Queued or Revising status. You may also tag the design lead or designer to get their attention for your feedback.
Does adding a design slot start my next request?
Yes. When your plan is upgraded and a new slot becomes available, the next request in your queue moves to Scheduling automatically.
Need Help?
If you have any questions remember that support is just a click away. Use the chat feature to connect with a Customer Success Representative who can provide real-time assistance.