Explore our request management system, featuring intuitive widgets and specialized pages for active, queued, completed, and draft requests to streamline your workflow and enhance visibility.

When you log in, you are taken straight to the Active requests tab, where you can see what is currently being worked on.

Tabs let you filter and improve visibility, showing what is being worked on, what is up next, and what has been completed in your requests page. Each tab groups requests by their status tag, so the tag on a request always tells you which tab it lives in.

The best place to find requests currently being worked on. Every request in this list occupies one of your active slots.

Here the status tags you will see under the Active tab:

Everything waiting to be worked on. Requests here do not occupy an active slot. However, the scoping tag reserves the open slot when a scoping request has been moved to the top of the list, so when it is changed to queue it will occupy the design slot that has been reserved. Learn more about How the queue works.

Requests with the following status tags appear in this list:

After submitting a new request you are redirected to the Queued tab. New requests arrive in Scoping status and are added to the bottom of the In Queue section.

Scoping and In Queue requests share a single In Queue section, so you can rearrange them together by dragging and dropping to reflect shifting priorities. Requests at the top of the list are scheduled first. Learn more about managing your design queue.

A list of all requests tagged Completed or Archived. The feedback rating column gives a quick overview of each request’s performance, showing which requests delivered designs you can easily refer back to for future work.

If you need to revisit a completed request, simply reopen and it will return to the bottom of your queue or be set to scheduling if you have an available design slot. Archived requests can be unarchived the same way. See Understanding Status Tags for the full list of actions that reopen a request.

Here you can finalize your drafts before submitting them. This list includes all the requests you are preparing but are not quite ready to send to the team. Once submitted, a draft enters Scoping and joins the bottom of your queue.

The request page also surfaces a summarized view of the status of your requests, giving you a clear picture of how requests are progressing and overall account activity.

Showing you how many requests (Graphic, Video, and/or Website & UI) are currently being worked on at a time, as well as the number of available slots. Hover your mouse over the Active Slot to see what requests types are being worked on.

Showing you what’s up next. In this section, you’ll find the total number of requests tagged with In queue status. You may view these queued requests by selecting the Queued tab.

Showing you how many requests have been done and approved.

If you have any questions remember that support is just a click away. Use the chat feature to connect with a Customer Success Representative who can provide real-time assistance.
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