When you submit a design request, the tools our team uses to bring it to life depend on the type of design you need. Different capabilities call for different software, and that matters when it comes to the files you receive.
This guide gives you a clear picture of which tools are used for each capability category, what file formats you can expect as deliverables, and how to use the File Type field to request the source files you need:
Use the File Type Field for Source Files
Here's something many clients don't realize: the File Type field on your request creation process isn't just for final output formats like PNG or MP4. You can also use it to request the source file, the editable or you can request deliverable file types as well as source files.
This is especially useful if you:
• Want to make edits yourself down the line
• Have an in-house team that works in a specific tool
• Need to hand off files to a developer or printer who requires source formats
• Want to repurpose the design in the future without starting from scratch
Source Files You Can Request
Simply add any of the following to the File Type field on your request, alongside (or instead of) your final output format:
Source File / Tool | Available for These Capabilities |
Photoshop (.PSD) | Amazon/Ecom, Social Content, Logo & Branding, Digital Ads, Email Graphics, Print Media, Packaging |
Illustrator (.AI) | Logo & Branding, Vector Illustrations, Packaging |
InDesign (.INDD) | Print Media, PDF & Presentations |
Canva | Social Content, Digital Ads, Motion Graphic Ads and video as a a more friendly output. |
Figma | Web Design, UI Design |
After Effects (.AEP) | Amazon/Ecom, Advanced Motion Graphics, Video Editing, Motion Graphic Ads |
Premiere Pro (.PRPROJ) | Social Content, Digital Ads, Video Editing |
Lottie (.JSON) | Web Design, Advanced Motion Graphics, Video Editing |
Duda | Web Implementation |
What File Types Will You Receive?
By default, our team delivers production-ready files, the polished, final formats you can put to use right away. Here's what that looks like by category:
Graphics
• Amazon/Ecom → PNG, JPEG
• Print Media → PDF
• Social Content → PNG, JPEG, MP4, GIF
• Logo & Branding → SVG, PNG, PDF (vector-ready)
• Digital Ads → PNG, JPEG, GIF,
• Email Graphics → PNG, JPEG
• Vector Illustrations → SVG, PDF
• PDF & Presentations → PDF
• Packaging → PDF (print-ready)
• Web Design → PNG, SVG, Figma link
• UI Design → PNG, SVG, Figma link
Video
• Advanced Motion Graphics → MP4, GIF
• Video Editing → MP4
• Motion Graphic Ads → MP4, GIF
• Amazon/Ecom (video) → MP4
Web
• Implementation → Live Duda site / published pages
• Implementation → Figma link
Pro Tip: Want to Go Deeper?
If you're curious about the technical side of design, like color formats, file specifications, or quality standards, we've got you covered. Check out our guide Mastering the Basics: A Guide to Colors, Formats, and Quality for a deeper dive into everything our team works with.
Need Help?
If you have any questions remember that support is just a click away. Use the chat feature to connect with a Customer Success Representative who can provide real-time assistance.