When you have a high-priority request or urgent revision that requires immediate attention, we want to make it easy to prioritize requests so that you can get the fastest turnaround times for your most time-sensitive projects.
Here’s how you can effectively manage urgent requests and ensure that they are handled promptly.
1. Reorder Your Requests in the Queue
An easy way to prioritize an urgent request is by drag and dropping the request to the top of your queued request list. Requests at the top of the Queued list are given the highest priority and will be scheduled first once there is an available active slot.
You can manage your Queued Requests by:
Heading over to the Queued request tab in your platform
Select the request you would like to prioritize
And simply drag and drop the urgent request to the top of the Queued list
2. Clearly Mark Urgent Requests
When submitting a high-priority request, include the word "Urgent" in the Request Name, or add a note about the urgency in the request description. This makes the request immediately noticeable for the team, quickly identifying which requests need to be handled first.
For example:
Request Name: Urgent: Project XYZ needed for Tomorrow
Request Description: This is an urgent request. Please prioritize it as the client is expecting delivery within the next 24 hours.
3. Notify the Team Directly
You can also leave a comment in the request and tag the Design Lead assigned to the request to notify the team of the urgency. This helps draw the Design Lead's attention to your request, guiding them to schedule and prioritize your request accordingly.
For example, you can add a note in the comment section such as:
“Hi @designlead, this request is urgent and needs to be completed ASAP.”
“Please prioritize this above all other requests, due to an upcoming deadline.”
The more specific you can be about the urgency, the better. If there’s a fixed deadline for your urgent request, make sure it’s clearly stated in both the request description and any communication with the team, so they may be aware of your needs and can plan accordingly.
By following these tips, you'll be able to efficiently manage your urgent requests and ensure they’re prioritized according to your needs. Whether it’s an urgent revision or an important project that requires immediate attention, constant communication with the team and NoLimit’s design queue management system allows you to take control of your request timeline and streamline your workflow.
However, please note that while we strive to meet specified deadlines, completion is subject to factors such as clarity of the design brief, project complexity, scope, and team availability. Additionally, all deadlines must align with our regular turnaround times. Deadlines provided help us plan effectively but do not guarantee delivery by a specific date.
Need Help?
If you have any questions remember that support is just a click away. Use the chat feature to connect with a Customer Success Representative who can provide real-time assistance.