Absolutely! We understand that explaining creative ideas or specific feedback in writing isn't always easy. A screen recording is a fantastic way to walk through your request, share your thoughts in real-time, and help your designer fully understand your vision.
One of the easiest ways to do this is with a free tool like Loom, which offers a simple, web-based screen recorder and sharing platform.
When to Use a Screen Recording
Use a screen recording when:
You want to visually explain revisions or walk through feedback.
You need to share complex instructions or add important tone and context.
You're referencing specific design elements, files, or use cases.
How to Record with Loom
You can use their desktop app or Chrome extension. Here’s how to get started. Install Loom
What to Include in Your Video?
Show the relevant design, file, or asset.
Be clear and concise, stick to the key points.
Mention the request title or number if applicable.
Include relevant details such as industry, usage, or target platform.
How Long Should the Recording Be?
Try to keep videos under 2–3 minutes for better clarity and focus.
How to Share It With Us
Paste your Loom link in the comments section of your design request.
Optionally, you can also share the link with our Customer Success Team through any support channel if you’d like help getting it to the design team. Here is how you can communicate with the team.
Make sure your Loom video is set to “Anyone with the link can view.”
If you're sending multiple videos, give each one a clear label (e.g., “Homepage Feedback”, “Email Header Revisions”).
Pro Tips
Show your face to build connection and add clarity (optional, but helpful).
Speak slowly and clearly, as if you're walking someone through it for the first time.
For longer videos, call out timestamps for key pieces of feedback.
Don’t Forget: Review and Share Your Feedback
We offer multiple ways to review and share feedback with your designer, whether it's through written comments, screen recordings, or support chats.
However, the feedback tool inside the platform is the most efficient and convenient way to communicate directly with the design team. It allows you to leave comments right on the design, ensuring nothing gets lost in translation and helping the team take action faster and more accurately.
We're here to make the process as smooth and effective as possible, because clear communication leads to great results!
Need Help?
If you have any questions remember that support is just a click away. Use the chat feature to connect with a Customer Success Representative who can provide real-time assistance.